Privacy Policy

1. Introduction

At WeeTravel, we are committed to protecting the privacy and security of your personal information when you use our website (weetravel.ca) and our baby equipment rental services, including deliveries and pickups in Toronto, Vancouver, Victoria, and Calgary.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information.

2. Information We Collect

We collect personal information you voluntarily provide when:

• Making a rental inquiry or reservation
• Completing the rental agreement
• Contacting customer support
• Subscribing to updates or newsletters

This may include:

• Contact details: name, email address, phone number, delivery/pickup address
• Rental details: item selections, rental dates, locations, special requests
• Billing information: credit card billing address (we do not store full credit card numbers)
• Communication history: emails, messages, or call records related to your rental

3. How We Use Your Information

We use your personal information to:

• Process and confirm rental orders
• Prepare and manage rental agreements
• Coordinate delivery and pickup logistics
• Communicate about reservations, changes, delays, or updates
• Provide customer support
• Send service-related notifications
• Improve our services and website experience

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

4. Payment Processing

WeeTravel does not store or process your credit card information directly. All payment transactions are securely processed by Square, a PCI-DSS compliant third-party payment processor. PCI-DSS (Payment Card Industry Data Security Standard) is the highest security standard for handling credit card information. WeeTravel does not have access to your full credit card details.

5. Third-Party Services

In addition to payment processing, we may use trusted third-party services for:

• Website hosting and analytics
• Email communications
• Booking and scheduling tools

These providers are bound by confidentiality agreements and only use your information to provide services on our behalf.

6. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences
• Improve website functionality and user experience
• Analyze web traffic and usage patterns

You may disable cookies through your browser settings, but this may limit certain website features.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or loss. However, no system is completely secure, and we cannot guarantee absolute protection against all security threats.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. After your rental period ends, we may retain certain information for customer service, legal compliance, or dispute resolution purposes.

9. Your Rights

Under Canadian privacy law, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information (subject to legal or contractual obligations)
• Withdraw consent for marketing communications at any time
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise these rights, contact us at info@weetravel.ca or call +1-800-933-0810.

10. Children's Privacy

WeeTravel does not knowingly collect personal information from children under 13 years of age. All rental transactions and communications are conducted with adults. If we become aware that we have inadvertently collected information from a child, we will delete it promptly.

11. Compliance with Canadian Privacy Law

WeeTravel complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in British Columbia, Alberta, and Ontario.

12. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: